Guest Experience Lead Front Desk Cum Butler

Singapore, Singapore

https://sg.mncjobz.com/company/inter-island-group

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Job Description

Annual Leave (Days) : 10
Shift Pattern : Rotating Shift (24hrs)
Shift Work : 5 days
Shift Hour (Hours) : 8
Duty Meal Provided
Description
: Primary Responsibilities

Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure a high level of guest satisfaction

Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests

Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests

Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities

Maintain the confidentiality of all guests and business practices of the Resort

Requirements

Minimum Diploma in Hotels/Hospitality Management or its equivalent

Minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels

Good interpersonal skills with effective multi-tasking, time management and problem-solving skills

Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching

Able to perform shift work, including weekends and public holidays

Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

AGENSI PEKERJAAN INTER ISLAND SDN BHD - JTKSM452C Malaysia
Human Resources Management / Consulting
About Us
More than Staffing and Recruitment
We are a solutions provider that understands each business has its own unique and specific human resource requirements. With 10 years of experience, we have expanded beyond our headquarters in Singapore and building our presence in Asia.
What sets us apart - together with our award-winning standards - is our warm, personal approach that will ensure your experience with us is a pleasant and fruitful one.