Job Description

:

• Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates.
• Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is not just satisfactory but delightful.
• Meticulously set up the restaurant for opening, ensuring that tables are meticulously arranged and prepared according to established standards.
• Maintain an impeccable level of cleanliness and organization in the front-of-house area, creating a welcoming atmosphere for guests.
• Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience from the moment they enter.
• Foster friendly and inviting interactions with prospective guests, ensuring a welcoming atmosphere for all.
• Demonstrate an in-depth understanding of the menu, including daily specials, to offer informed recommendations and enhance the guest experience.
• Thoroughly acquaint oneself with menu items and pricing to adeptly promote food sales and upsell offerings.
• Proactively engage with guests to anticipate and fulfill their needs, ensuring prompt and exceptional service delivery.
• Conduct attentive quality checks throughout guests\' meals, promptly addressing any concerns to ensure satisfaction.
• Professionally handle customer inquiries and concerns with grace and diplomacy, striving to exceed expectations in issue resolution.
• Efficiently coordinate with the kitchen and other staff members to ensure seamless service flow and timely delivery of orders.
• Execute general housekeeping and equipment maintenance duties with precision and attention to detail, upholding the restaurant\'s standards of excellence.
• Vigilantly adhere to food hygiene and safety protocols, ensuring a clean and safe dining environment for guests and staff.
• Foster a collaborative team environment by actively supporting and assisting fellow team members to deliver consistently high-quality service.
• Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolutions.

Requirements

• At least 3 years of experience in guest relations or a related field.
• Proficient in English with good communication and interpersonal skills.
• Assertive and adaptable, with the ability to remain composed under pressure.
• Strong team player with a customer service-oriented mindset.
• Basic knowledge of cocktails is advantageous.
• Willingness to work split shifts, weekends, and public holidays.
• Experience in hotel or fine dining concepts will be advantageous

Additional information:

• Working Day / Time:

-Split Shift: 9.30am to 2.30pm, 5.30pm to 9.30pm-Split Shift: 10am to 2pm, 5pm to 10pm-Day Shift: 10am to 10pm or 11am to 10pm.

• Salary up to $3500
• Located in Midtown Gucco

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

The GMP Group