Guest Relations Agent (front Desk)

Singapore, Singapore

Job Description


Job Number 23123760
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott\xe2\x80\x99s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

  • Assist Supervisors and managers to ensure that daily operations are run smoothly.
  • Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
  • Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
  • Run First Ten and Arrivals report to block rooms for arrival guests.
  • Enrol guests in Marriott Rewards programme.
  • Handle and solve guests\xe2\x80\x99 complaints or assisting them with enquiries.
  • Provide information about the hotel and the surrounding community.
  • Maintain accurate room status information.
  • Update guest profile.
  • Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
  • Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
  • Cash Handling
  • Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field.
  • No work experience required.
  • Full-Time position(s) available.
  • Rotating shift work basis.
  • Able to start work within short notice period.

Marriott

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Job Detail

  • Job Id
    JD1343603
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned