Job Description

Greet guests as they arrive and upon leaving with a warm and welcoming attitude; To accommodate special attention requests; Handle appointments and inquiries via phone, online platforms (email & web), or in person with company standards of reply time and standards; Handle vip appointment, including vip events celebration, vip guest accommodations, returning guests' acknowledgment Ensure a high level of hospitality by engaging with guests throughout their overall experience; Assisting RM with Event coordination, communication and production; Understanding guest journey from the appointment all the way until they leave, including managing their feedback; Keep an update on station related supplies - Scent, Signs; Maintain and elevate the atmosphere following brand's style and standards; Create and maintain relations with the guests to strengthen customer base (returning guests, regulars and new regulars); Forming creative ideas to elevate the concept and atmosphere; Initiate upselling program e.g. product promotion, special promotion, working with Marketing Team to create supporting contents; Take active actions into bringing new customers and potential clients and collaborations to the restaurant, following the brand target audience

Requirements

Relevant experience in customer service, or guest relations is preferred. Strong interpersonal and communication skills. Ability to multitask and work in a fast-paced environment. Creative mindset and attention to detail. Team player with a positive and proactive attitude. * Willingness to work on weekends, public holidays, or during special events (if required).