The successful candidate will play a critical role in delivering professional and expert concierge services to customers.
Job Responsibilities:
To deliver professional and expert concierge services to customers.
To handle customer requests or enquiry via phone, email, and/or chat.
Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
Establish relationships with customers with a positive customer experience feeling after every contact.
Communicate responses in a clear, professional, timely and concise manner.
Work with team and resources to provide customer with requested service.
Job Requirements:
Candidates must possess at least 1 year of Call Centre / Hospitality experiences.
Proficient in Microsoft Office (especially Excel and PowerPoint);
Customer service oriented, result driven & good team player;
* Able to work weekends and public holidays.
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