Job Description

Chef Mirko Febbrile (@iammirkofebbrile) joins us in bringing a breath of fresh air to the east - a brand new, casual Italian restaurant concept along East Coast Park.

We are looking for a passionate, service-driven individual to fill the role Guest Relations Host for our new Italian concept set to open in Q2 of 2023. The role requires an individual with outgoing personality who strives to provide our guests with top quality service. The Host is also an integral part of our Front of House team that leaves guests with an awesome experience which will see them returning time and again.

You\'ll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests, recognize any special occasions mentioned and pass on the information to the team to personalise guests\' experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

• Skillful at communicating with guests and providing excellent customer service
• Ability to engage in conversations in a professional and friendly manner
• Good command of spoken English
• Outgoing, presentable and service orientated

• 5 day work week
• Employee Dining Discounts across the Group
• Medical and Insurance Coverage
• Celebrating Milestones

The Lo & Behold Group