Job Description

Job Number 24009190
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

He / She will be responsible for supervising, coaching and co-ordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests\xe2\x80\x99 complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES * Open and close shifts in accordance with the manager\xe2\x80\x99s checklists.

• Train, maintain, and enforce all Marriott service standards through the use of used records, menus, and appropriate training and reference materials.
• Supervise and coach all associates in accordance with Marriott\'s training program.
• To ensure enough staffing for the operation.
• To ensure smooth operation in all areas.
• To ensure proper cashiering and billing procedures are adhered to.
• To help the assistant manager in generating all necessary micros reports for outlets.
• To supervise closing checklist for bartenders.
• To conduct opening inventory and closing inventory of wines.
• To ensure accuracy of associates\xe2\x80\x99 float money stored in the safe deposit box.
• Check and oversee cashiers\xe2\x80\x99 closing duties and ensure accuracy.
• Ensure efficient scheduling and represent the outlets for all day-to-day operations.
• Responsible for updating Leaves / PH / MC of all associates daily.
• To conduct 15 minutes training for all associates on a daily basis.
• Maintain all S.O.P. and L.S.O.P.
• To conduct a proactive preventive maintenance inspection on a monthly basis.
• Promote inter-departmental relations through candid communications channels.
• To keep managers informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress, and pass any information regarding the operations to the manager at all times.
• To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required, and to check on guest satisfaction on a regular basis.
• To take charge of assignment planning and schedule associates for their meal breaks.
• Check on the cleanliness of the restaurant area and side stations and do weekly inspections with the manager.
• Understand and teach empowerment principles to ensure guests\xe2\x80\x99 satisfaction.
• To LEAD BY EXAMPLE and have a \xe2\x80\x9chands-on\xe2\x80\x9d approach to motivate our associates to excel.
• Maintain fair consistent counseling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
• Monitor hours, and staff overtime on a daily basis for restaurants as it relates to sales and profits.
• Don\xe2\x80\x99t expect, inspect.
• Be an aggressive Team player and always \xe2\x80\x9cCAN DO ATTITUDE\xe2\x80\x9d
• Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain the cleanliness of workstation at all times.

29. Any other duties may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE \'O\' levels and/or Diploma in Hotel Management
• At least 1-2 years of relevant experience in similar capacity as a supervisor.
• Good interpersonal and communication skills

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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