Guest Relations Executive #sgunitedjobs
Singapore, Singapore
Job Description
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BENEFITS
- Bring in your group of friends to enjoy the Employee Referral Fee PERK (Up to $2000/-) (T&C Applied)
- Up to $400 outlet incentive
- 5 Days work per week
- Staff Meals provided
- Transport from Vivo MRT to FOC Sentosa directly in and out daily
- 44 hours weekly (OT & Off in lieu compensation)
- Uniform Top provided (Dryfit Polo Tee)
- Career Growth Opportunities
- Employee discount of 25%
- Birthday treat for 2pax
- Leave Benefits
- Medical Fee Reimbursement (T&C Applied)
- Work Accident Coverage
RESPONSIBILITIES AND MEANS
- Provide upscale guest service experiences for clients throughout their meal
- Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
- Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
- Oversee reservations and financial transactions
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between customers and staff and follow up to ensure we resolve customer concerns
- Educate customers on the menu and specials of the day
- Appraise team\xe2\x80\x99s performance and produce regular reports
- Analyze customer feedback from customers and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular diners
- Be familiar with menu, promotions and service procedures.
- Provide full assistance to guests concerning general queries at the restaurant.
- Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
- To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
- To familiarize with the work nature and responsibilities of floor staff and all the restaurants events.
Shift system
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Job Detail
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Job IdJD1290877
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned