Guest Relations Executive
Singapore, Singapore
Job Description
Responsibilities:
- Welcome and greet all visitors including tenants and their guests.
- Oversee the concierge counter and handles all tenants/residents/guests\' inquiries.
- Handle complaints and suggestions with professionalism.
- Assist in administrative support to the management office whenever necessary.
- Ensure visitors are signed in and out via TraceTogether and/or visitor management books.
- Assist and handle all types of deliveries such as parcels, food, documents, etc.
- Notify hosts that their guests have arrived.
- Direct visitors to their meeting venue.
- Refuse entry to persons who have not been pre-registered or where the host is not contactable.
- Answer and respond to incoming calls and emails.
- Ensure Lobby & Reception comply with Covid-19 Safe Management Measures.
- Keep the reception area clean and tidy.
- Handle other general ad-hoc duties as assigned.
- A pleasant and friendly disposition.
- Excellent customer relationship management and communications skills.
- Good command of English.
- Proficient in Microsoft Office - Word, Excel, etc.
- Excellent time management and organization skills.
- Ability to multitask.
- Willing to learn new skills.
- Able to perform a 6-day work week including weekends and Public Holidays
- Able to commit to shift work (e.g. 0800-2000hours/0900-2100hours/1000-2200hours)
Shift system
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Job Detail
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Job IdJD1275151
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned