Job Description

\xe2\x80\x93 We do our best every day to make our guests\xe2\x80\x99 experience with us exceptional. Our Guest Relations Team is at the forefront of these efforts, taking care of our guests from the moment they contact us until they leave our restaurant. We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, friendly personality with an ability to think \xe2\x80\x98on your feet\xe2\x80\x99 during changing situations is essential. What will you do?

• Manage all phone, email and in-person communications with our guests, and assist them in all the inquiries

• Manage reservation system and our guests database, ensuring that guest history is updated on a regular basis with accurate and pertinent information, as well as well-communicated to the Team Members
• Optimize daily seating arrangement to ensure a smooth service for all Team Members and our guests\xe2\x80\x99 best experience
• Take care of each guest throughout their visit. Greet guests upon arrival and bid farewell upon departure, making sure all their inquiries are heard and attended to
• Actively promote and inform our guests about the current menu, special offers and events
• Handle guest complaints and concerns in an efficient and timely manner
• Establish friendly relationships with regular and VIP guests
• Assist in Opening and Closing of Restaurant Cashier
• Actively seek guests\xe2\x80\x99 feedback and take note of possible improvements
• Analyse guest feedback and online reviews to suggest ways to improve ratings

• Competitive Salary & Career Growth
• 5-day working week (44 hours/week)
• OT & Off-in-lieu compensation
• Staff Meals provided every day
• Monthly Sales incentive (up to S$400!)
• Staff Referral Programme (up to S$2000!)
• Annual Leave, up to 18 days
• Medical Insurance
• Special Birthday Treat
• Special Staff discount at all our outlets