Job Description

The Coconut Club was born out of a desire to bring people together over the best possible plate of Nasi Lemak. We pride ourselves on nurturing an inclusive culture-inspired by the essence of the Kampong spirit-that informs our values and actions, both as individuals and as a team. We encourage our guests to come as they are, so we embrace warmth and intentionality in our service.

We are looking for a service-driven individual to oversee the Guest Relations function for the restaurant. Being efficient on reservations, the role requires the individual to maintain the highest guest service standards during service, while building a strong repertoire of guests for the restaurant.

You\'ll be in-charge of:

• Handling all reservation enquiries through all our reservation portals looking after our guests. The role will be operational, and you will be required to be in-service. This involves assisting our guests during their time with us dining at the restaurant.
• Ensuring our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
• To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• To meet with guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant.
• Takes ownership - effective in dealing with guests\' accidents, incidents, complaints and preferences.
• Manage the day-to-day administrative operations of the venue.
• Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
• A keen understanding of offerings within the group and concepts of other venues.
• Perform other tasks or projects as assigned.

Who we\'re looking for:

• Someone that has worked a upscale dining establishment for at least a year.
• Someone with good knowledge of Micros Point Of Sales, understanding of reservation systems and all of its features.
• A problem solver who is able to identify problems and issues in a preemptive manner, and resolve them independently and creatively
• A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people.
• An organized, efficient, and reliable professional who meets deadlines and has excellent accuracy and follow-through.

In view of the current pandemic situation, we will be prioritizing applications from Singaporeans, Permanent Residents and those with an existing right to work in Singapore.

Benefits:

• Monthly Sales Incentive
• Employee Dining Discounts across the Group
• Medical and Insurance Coverage

The Lo & Behold Group