Job Description

: As a Guest Relations Officer, you will be responsible for ensuring VIP / Casino guests receive a seamless experience when utilizing our limousine services. This includes arranging and ensuring accurate limousine bookings on the Lim : As a Guest Relations Officer, you will be responsible for ensuring VIP / Casino guests receive a seamless experience when utilizing our limousine services. This includes arranging and ensuring accurate limousine bookings on the Limousine System and facilitating the movement of guests and vehicles that arrive and depart from Marina Bay Sands. You will be expected to communicate effectively with our Limousine Command Centre, limousine drivers as well as team members from other departments to ensure smooth operations. Job Responsibilities Perform duties according to the department's Standard Operating Procedures (SOPs) Support operations in the Limousine Command Centre Support operations at the Hotel and Casino Discreet Counters Attend to walk-ins from guests or call-ins from Sales Team who wish to make limousine bookings. Familiarize with our Limousine Booking System to create and monitor limousine transfers. Check for guests' entitlement validation and redeem limousine trips accordingly when guests request for limousine bookings. Ensure guests and their items board the correct vehicle, while additionally offering proactive assistance e.g., with opening of vehicle doors for guests, offering drinks while they are waiting for vehicle and helping with loading and unloading of luggage. Assist to regulate the parking of vehicles at designated counters for guests to board and alight comfortably. Communicate with Limousine Command Centre via the grid phone regarding vehicle availability, amending bookings, vehicles for standby, job assignments, and cancellation of jobs etc. Manage guests' expectations and communicate effectively with the relevant departments on unexpected situations such as when no vehicles are available in property. Update relevant department(s) on booking status for arrivals from the airport / ferry terminal. Demonstrate excellent customer service to guests when they arrive / depart from the property. Respond to any guest inquiries regarding hotel facilities or local attractions. Perform any ad hoc duties and responsibilities assigned by the Management. JOB REQUIREMENTS Education & Certification Certificate in Hospitality will be an advantage Experience Minimum 2 years customer service experience Experience working in a service and hospitality industry will be an advantage Competencies Service-oriented and a good team player Well-groomed and friendly disposition Able to work independently under minimal supervision Able to multi-task and work well under pressure Good problem-solving skills Good command of spoken and written English. Knowledge of additional languages is an advantage Able to work rotating shifts including Night Shift You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.