Job Description

JOB OVERVIEW The Guest Relations Officer is responsible for all aspects of the reservation and operator role in day-to-day hotel operations. RESPONSIBILITIES: . Ensure all the phone calls and emai JOB OVERVIEW The Guest Relations Officer is responsible for all aspects of the reservation and operator role in day-to-day hotel operations. RESPONSIBILITIES: . Ensure all the phone calls and emails (group, reservation and enquiry) are attended promptly and professionally . Receives guest requests then work with other departments to ensure requests are delivered . Responsible for updating of all reservation information into property management system accurately and promptly, while following up with traces allocated to reservation team . Responsible for checking arrival booking 1 day in advance to ensure that all reservation information and correspondences are accurate in system . Perform prepayment if room reservations under non-refundable for travel agent or online travel agent . Be familiar with the rate structure and offers, allotments, cancellation policy and other terms and conditions . Logs all wake-up call requests and performs wake-up call services, if any Assist in any other duties when required QUALIFICATIONS & REQUIREMENTS Qualifications: . Diploma in hospitality or tourism management or a related field with experience. Experience: . Minimum 1 year' experience working in the same capacity Personal qualities & attributes: . Able to work on rotating shift, weekends, and PH . Team player who is organised and able to work independently . Outstanding communication and people skills . Detailed oriented and strong customer service skills . Can motivate fellow team members . Mature, responsible and takes ownership . Able to identify problems and issues in a pre-emptive manner, and escalate them to superior promptly . Meticulous with strong attention to details with good follow-up Work Location 50 Telok Blangah Road, 098828 Singapore