Job Description

Description

Office hour

Mon to Friday, 40 hours per work week: 8am to 5pm or 830am to 530pm or 9am to 6pm

The Role Summary

Guest Relations Officer will ensure that Executive Conference Suite users especially external visitors have an excellent experience when visiting the premise & using the facilities. This role is to help improve the Bank\'s image in terms of customer-service orientation and professionalism.

The primary responsibility of the Guest Relations Officer is to provide an exceptional customer experience and journey within the site and related organization. Guest Relations Officer always carry out their duty to the best of their ability regardless of any external considerations or events (eg. time, weather etc).

Key accountabilities

• Ensure all rooms in the Executive Conference Suite in their assigned area is properly set up and ready for use. Help improve service standards and ensure standards are followed through diligent checks and proper training of new colleagues.
• Welcome all external guests into the Executive Conference Suite, escort them into the conference room and conducts the complete welcome routine (which include drinks ordering and serving).
• Provide information, advice and make arrangement for use of Client\'s facilities, travel, transportation, restaurant reservations, and other services.
• Handle all Executive Conference Suite user requests, special arrangement, etc.
• Act as an onsite coordinator between the Executive Conference Suite users and the service team and ensure excellent delivery of services requested by users.
• Understand the services and operation of various facilities within Client\'s premises.

Requirements

• At least 2 years of relevant working experience
• Excellent communication skills - written and verbal.
• Strong organizational and planning skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and accuracy.
• Able to work independently.

To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Industry

Banking & Finance

Specialization

Customer Service
Hospitality / F&B

Location

Central, East, West

Employment Type

Contract / Temp

Salary

S$2,601 - S$4,000 / mth

To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Recruit Express