Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedGreeting guests and providing an engaging warm welcome or fond farewellEnsure each guest is greeted promptly, courteously, graciously with eye contact, and a smileBe ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guestsEngage with guests and offer any assistance if required by communicating to respective Hotel Operations teamProvide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guestRecommends and effectively promotes relevant services across the integrated resorts that are in tune with the guestsxe2x80x99 preferencesAble to work as a Command Centre coordinator to optimize the use of the manpower to assign jobs effectively and efficient ensuring timely updates are provided to both ground AMG Ambassadors and our Drivers for a seamless arrival or departure experience for our guestsAttend daily briefing to ensure valuable information and updates are shared among team members, including updated property informationDepartmental RelatedExemplifies the OneMBS Values at all times.The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a xe2x80x9ccan doxe2x80x9d approach to tasks.Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.Perform any other tasks as assigned by Management.Job RequirementsEducation & CertificationMinimum GCE O/N Level.Certificate/Diploma in hospitality management from a recognized institution is an advantage.ExperienceMinimum 1 year in a customer service role.Prior experience in a hospitality or tourism related industry is preferred.Other PrerequisitesAble to communicate effectively with both English and Mandarin speaking guestsImpeccably well-groomed.Exceptional guest relations and communication skillsHigh attention to details.Ability to multi-task and work efficiently in a fast-paced environment.A team player and takes initiative to assist other Team Members when required.Can Doxe2x80x9d attitude and mindset.Willing to work various shifts, as well as on public holidaysAble to lift luggage as and when required as the role is require to help assist with guestxe2x80x99s luggageProficient in MS office applications to carry out the administrative function to dispatch jobs in the Command Centre.Experience with Opera, LDS & WeConnect systems will be an added advantage.Able to work with computers to assign, monitor and track jobs when assigned as Command Centre Coordinator.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands