Job Description

Job no: 500584
Work type: Full Time
Location: Marina Bay Sands
Categories: Concierge / Front Office


Supervisor, Airport Meet & Greet, lead a team of Ambassadors to provide meet and greet service for guests with pre-arranged hotel limousine at Changi International Airport during arrival and departure. The service is provided to ensure a seamless experience at the airport for guest and limousine driver. The Supervisor possesses excellent disposition and is impeccably well-groomed, communicates professionally and creates an unforgettable first impression to guests. JOB SCOPE Operational Related

• Assist Manager to supervise meet and greet operations according to organization operating procedures, policies and service standards.
• Collaborate closely with internal departments to ensure seamless guests\xe2\x80\x99 experience.
• Review manpower allocation according to operational needs.
• Respond and resolve any guest feedback in a timely and professional manner.
• As and when required, support Ambassadors with meet and greet service.
• Prepare reports as required by Management.
• Contribute ideas and collaborate in the execution of on-going initiatives.
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests\xe2\x80\x99 preferences.
• Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.

• Exemplifies the OneMBS Values at all times.
• The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
• Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a \xe2\x80\x9ccan do\xe2\x80\x9d approach to tasks.
• Implement and practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
• Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
• Perform any other tasks as assigned by Management.

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.

• Minimum 3 years in a customer service role or 1 year in a supervisory/management role.
• Prior experience in a hospitality or tourism related industry is preferred.

• Proficiency in English and a Chinese dialect is an advantage.
• Impeccably well-groomed.
• Exceptional guest relations and communication skills.

• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proven leadership skills and ability to work with minimal supervision.
• Excellent planning and executive skills.
• A team player and takes initiative to assist other Team Members when required.
• \xe2\x80\x9cCan Do\xe2\x80\x9d attitude and mindset.
• Be willing to work any day and any shift.