Job Description

Job no: 500583
Work type: Full Time
Location: Marina Bay Sands
Categories: Concierge / Front Office


The Manager, Airport Meet & Greet, leads a team of Supervisors and Ambassadors to provide meet and greet service for guests with pre-arranged hotel limousine at Changi International Airport during arrival and departure. The service is provided to ensure a seamless experience at the airport for guest and limousine driver. The Manager possesses excellent leadership qualities, is impeccably well-groomed and communicates professionally to manage the welcome service at the airport. Day to Day Operations

• Assist the Associate Director, Luxury Hotel Services, to carry out all operational activities.
• Manage operations according to organizational operating procedures, policies and service standards.
• Collaborate closely with internal departments to ensure seamless guests\xe2\x80\x99 experience.
• Review manpower allocation according to operational needs.
• Respond and resolve any guest feedback in a timely and professional manner.
• As and when required, support Ambassadors with meet and greet service.
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests\xe2\x80\x99 preferences.
• Conduct daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
• Prepare reports as required by Management.

• Exemplifies the OneMBS Values at all times.
• Contribute ideas and collaborate in the execution of on-going initiatives.
• Innovate new ideas to enhance guest experience.
• Manager guest experience consistently according to MBS service standards, brand attributes and compliance.
• Respond, resolve and review guest comments, requests and complaints in a timely and professional manner.

• Implement Marina Bay Sands Workplace Safety and Health Policy practices.
• Ensure team members are complying to all policies and guidelines.
• Report workplace accidents in a timely manner.

• Be a mentor to guide TM on their career development.
• Establish learning and development plans and opportunities to enhance work performance.
• Create a conducive working environment that inspires the team and cultivate OneMBS culture.
• Review team members\xe2\x80\x99 performance and provide constructive feedback to achieve organizational goals.

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.

• Minimum 5 years\xe2\x80\x99 experience in a management role of a large-scale integrated resort.
• Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment.

• Proficiency in the use of Property Management System and Microsoft Office applications.
• Highly articulate in English and any additional language is an advantage.
• Outstanding guest relation and problem-solving skills.
• Excellent planning, execution, time management, organizational, communication and motivational skills.
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proven leadership skills and ability to work with minimal supervision.
• Excellent planning and executive skills.
• A team player and takes initiative to assist other Team Members when required.
• \xe2\x80\x9cCan Do\xe2\x80\x9d attitude and mindset.
• Be willing to work any day and any shift.