Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfactionUp to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and SingaporePerform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests arrival experienceAdapt to changes and ensure adherence to organisational operating procedures and service standards.Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfersHandle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requestsHandle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests requests are followed throughHandle guest requests made through incoming calls and perform follow-up with the Command CentreHandle guests s challenges and feedback and escalate to higher management if necessaryHandle room check out including regular checkout, express checkout and video checkoutSupport Guest Service Agents with assignment of clean rooms during check in processHandle cashiering activities including deposits, paid-outs and foreign currency exchangeHandle hotel expenses settlement of Gaming VIPsPerform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs cashiering transactionsPerform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit checkLiaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputesManage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.Handle future and on-day room assignment and inventory controlBe conversant with manual operations process during downtime of property management system.Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if requiredMaintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiencesPerform Service and Operational ExcellenceExhibit exceptional customer service at all times to guests and fellow employeesCollect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and historyRecommend new ideas to enhance guest experience and revenue generationApply Operational RisksBe aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelinesReport and document incidents that command managements attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security DepartmentRespond to emergency situationsRespond to guest requirements as long as they are safe, legal and economically soundParticipate Employee EngagementDemonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS cultureSelf -Motivate for continuous learning and developmentUndertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom trainingInvolve in Documentation, Financial and report managementAttend scheduled departmental meetings as requiredReview systems and processes for workflow and productivity improvementPerform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office TeamObserve the usage of supplies to ensure that its within budget and minimize wastageContribute ideas in support of the company vision, mission, value and guiding principlesActive involvement in sustainability programmes to drive organisational green initiativesPerform any other duties and responsibilities as and when assigned by ManagementJob RequirementsEducation & CertificationSecondary education preferredQualifications in Hospitality Management from a recognized institution is an added advantageExperienceMinimum 1 year experience in the same capacityGood guest relation and problem solving skillsGood planning and execution skillsAbility to manage time, organize, good communication and motivational skillsMeet the attendance guidelines of the job and adhere to departmental and company policiesCompetenciesPC Literacy and good typing skills.Basic knowledge in Microsoft Office applicationsCandidates must have a good command of spoken and written English, and any additional language is an advantagePays attention to details and have strong customer service skillsMature, meticulous, resourceful, organized and able to work independentlyA team player and takes initiative to assist other Team Members when requiredHave impeccable follow-through; and Can Do attitude and mindsetBe willing to work any day and any shiftWell-groomed and professional dispositionMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands