Job Description

: * Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department * Meet and greet all guests on arrival. * Welcome gues : Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department Meet and greet all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest's stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with all room types and rates in the hotel as well as their availability status up-sell whenever possible. Know guest room security, emergency and fire procedures. Be familiar with hotel facilities and functions as well as major city attractions and events provide guests with accurate information as requested. Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries. Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors. To be fully familiar with Front Office Policies & Procedures, and the Employee's handbook. Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments. Ensure that all requests are taken care of punctually to a level that meets and exceeds guest's expectations. Always offers to get items for the guest. All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented. Job Requirements: Passion for high end hospitality with an absolute eye for detail. Willingness to build warm relationships and gain trust at all levels. Excellent listening and negotiation skills. Projects professional image at all times through personal presentation/ interpersonal skills. Organises time and work efficiently. Excellent verbal and written communication skills. Ability to work autonomously and as part of a team. Good level of physical fitness