Guest Service Officer (village Residence Hougang)

Hougang, Singapore, Singapore

Job Description


Responsibilities

This position is required to provide excellent guest service, ensure room security, and maintain a courteous environment. Collaborate closely with the Residence Manager to create memorable guest experiences.

  • Provide courteous and efficient service, striving to fulfill each guests\' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  • Handle cashiering functions and adhere to the residence\'s Standard Policies & Procedures.
  • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
  • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
  • Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
Requirements
  • O-Level or equivalent
  • Willing to perform rotating shifts
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of HMS will be advantageous

Far East Organization

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1393002
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hougang, Singapore, Singapore
  • Education
    Not mentioned