Guest Service Officer (village Residence Hougang)
Hougang, Singapore, Singapore
Job Description
Responsibilities
This position is required to provide excellent guest service, ensure room security, and maintain a courteous environment. Collaborate closely with the Residence Manager to create memorable guest experiences.
- Provide courteous and efficient service, striving to fulfill each guests\' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence\'s Standard Policies & Procedures.
- Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
- Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
- O-Level or equivalent
- Willing to perform rotating shifts
- Positive attitude with outgoing personality and good communication skills
- Experience in hospitality and knowledge of HMS will be advantageous
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Job Detail
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Job IdJD1393002
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHougang, Singapore, Singapore
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EducationNot mentioned