Supervisor, Guest ServiceYou will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.ResponsibilitiesYou will: . Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management . Promote teamwork and quality service within the team and coordination with the other departments . Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground . Assist residents with check-in and check-out procedures . Ensure all residents are attended to at the Front Desk . Issue apartment access key cards . Attend to and anticipate all residents' queries and needs . Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements . Manage residents' accounts, information and apartment availability in the system . Perform simple bookkeeping . Make and confirm reservations . Assist with the onboarding process for new employees . Respond to walk-ins, emails, calls and assist with queries and requests . Handle and record resident feedback and complaints, and refer them to managers . Perform related tasks as assignedJob RequirementsYou have: . At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role . Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification . Service-oriented . Supervisory skills . Passion for coaching and guiding . Passion in learning a variety of tasks, including handling paperwork and managing a team . Willingness to perform shifts
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