Guest Services Agent
Singapore, Singapore
Job Description
Main Responsibilities
- To provide a courteous and professional service at all times.
- Welcome guests in a friendly, prompt and professional manner.
- To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
- To provide information about hotel services and amenities
- To ensure all guests\xe2\x80\x99 information are strictly confidential for use by authorized personnel only
- Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests\xe2\x80\x99 satisfaction
- To have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety.
- To maintain good working relationships with your own colleagues, and all other departments.
- Secondary education
- A positive and keen to learn attitude
- Passion to deliver exceptional levels of guest services
- Able to multi-task and detail oriented
- Good interpersonal and communications skills
- Able to work shift, weekends and public holidays
- Competent in MS Office applications.
- Knowledge of Opera system will be added advantage.
Interested applicants, please email to Shirlene.teo@accor.com
**We regret to inform that only shortlisted candidates would be notified. **
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Job Detail
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Job IdJD1314080
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned