Job Description

About Us Holiday Inn Singapore Little India Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stay brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn\xc2\xae family.

Job Overview: Responsible for all activities relevant to the Front Desk such as the reception, check-in / out, rooming of all Hotel guests, cashiering, foreign exchange, and assisting them with inquiries.

Your Day-to-Day Job Responsibilities:

FINANCIAL RETURNS:

• Maintains cashier float and ensures accurate daily report of all money received

• Performs the audit balances and prepares all works for audit in an orderly fashion

• Upsell established upsell packages to guests to improve the Hotel\xe2\x80\x99s RevPAR and Total Revenue
  

PEOPLE:

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors, and other members of the local community.
  

GUEST EXPERIENCE:

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest\xe2\x80\x99s names at every opportunity

• Registers and rooms all arrivals according to established procedures

• Performs check-in, check-out, and room change procedures and ensures all data are entered completely into the hotel systems in accordance with the reservation

• Cashes hotel guest\xe2\x80\x99s personal and travelers\' checks and assists with currency exchange

• Responsible and attends to guests\xe2\x80\x99 requests of using the service safety box at all times

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)

• Attends to guest\xe2\x80\x99s complaints, inquiries, and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist

• Is familiar with other properties within InterContinental Hotels Group so that guests indicating any next destination on the registration card can be \xe2\x80\x9csold\xe2\x80\x9d an onward booking to another hotel within InterContinental Hotels Group brands

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, and messages, and how to interpret availability sources within the reservation systems

• When on night shift, checks night report, prepares the morning report, and prepares all necessary forms for the guest\'s arrival
  

RESPONSIBLE BUSINESS:

• Maintains an intimate knowledge of departmental standards and procedures

• Keeps abreast of all modifications to accounting policies and procedures

• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in an IHG Brand

• Takes a personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIPs and with reference to the hotel and to be a health or safety hazard

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures

• Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements
  

What we Offer: In return for your hard work, you can look forward to a highly competitive salary and benefits package \xe2\x80\x93 including:

• Duty meals

• Birthday Leave on your birthday month

• Monthly LOVE Hour

• Extensive coverage of Medical, dental & optical benefits

• Insurance Coverage

• F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow opportunities

What\xe2\x80\x99s more, because your career will be as unique as you are, we\xe2\x80\x99ll give you all the tailored support you need to make a great start, be involved, and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG\xc2\xae family of brands, you\xe2\x80\x99ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we\xe2\x80\x99ll make sure you\xe2\x80\x99ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com. Employability Partner: NTUC\xe2\x80\x99s e2i (Employment and Employability Institute)