Guest Services Manager
SG, Singapore
Job Description
We are looking for an
Guest Services Manager
to join our team!As an
Guest Services Manager
, we rely on you to:Take responsibility for overseeing the daily operations of the Front Office and Concierge Assist to supervise and direct the Front Office and Concierge team Ensure all guests are welcomed and assisted upon entering the resort lobby Ensure luggage deliveries, storage and collections are done promptly Engage with guests to ensure guest interaction is established as best possible and enhance their overall experience with the resort Create an exceptional and memorable experience for all guests
We are looking for someone who:
Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and concierge processes from arrival to departure Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Office operations Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travellers, as our resort is an international destinations
We Offer
5-day work week Learning and Development opportunities for career development Medical and insurance coverage Special employee discount within Shangri-La Group Duty Meals and shuttle bus provided
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Job Detail
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Job IdJD1625513
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned