Job Description

DUTIES AND RESPONSIBILITIES 1. Maintains the efficiency of the Concierge/Information, Bell Service & the Doorman 2. Checks on grooming of all Guest Services team when they are on duty 3. Cond DUTIES AND RESPONSIBILITIES Maintains the efficiency of the Concierge/Information, Bell Service & the Doorman Checks on grooming of all Guest Services team when they are on duty Conduct daily briefing to ensure all team members are keep informed of the activities and promotions of the hotel. Ensures that all guests approaching the Guest Services Desk are attended to immediately. Ensures a high standard of discipline and professionalism is maintained among the staff according to the desired expectations of the hotel. Maintains a good relationship between Management, staff and guests. Attends to their requests and enquiries. Assists with any requests from the guests as satisfactorily as possible. Keeps abreast of hotel information and current development in the hotel. Be fully competent to answer all enquiries on hotel grounds and facilities. Be aware of internal developments and provides facts to the guests. Ensures that all function notice boards are properly and correctly displayed. Ensure the cleanliness and tidiness of the hotel entrances and lobby at all times. Maintains a control log sheet to record daily activities and forwards a copy to the Director of Rooms before 8.00 am. Records all official matters pertaining to guests e.g. delivery to guest room/fax/emails and incidents involving guests. Endorses and indicates the time of each request made. Identifies potential vendor to provide services for the hotel and hotel guests e.g. Tour Operator/Limousine Service/Arrange Repair Services. Confirms on rates and services rendered based on contracts signed with vendors. Prepares and submits incident reports involving guests and uniformed service personnel e.g. Bell staff and Concierge staff to the Director of Rooms, General Manager & Director of Human Resources. Work closely with the Duty Manager on duty with regards to accidents involving guest and/or staff. Understands the hotel safety features and procedures in order to control emergency situations and provide assistance. Ensures that the hotel's firefighting team is well aware of the hotel's fire safety procedures. Ensures that all incoming faxes/emails and messages for hotel guests and staff are delivered promptly. Checks and dispatches all mails received to the guests and the respective departments concerned. Performs any other duties as may be assigned from time to time by the Management.