Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Hard Services LeadWork Dynamics - Integrated Facilities ManagementThe Hard Services Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLLs The Future of Work methodology.Transforming to the Workplace Team of the futureIntroduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorsAdopt the accounts new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applicationsDevelop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileFacilities OperationsManage & oversee Hard Services as part of the scope deliveredImplement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.Review operational SOPs & propose / make changes as part f continuous improvementManage minor projects / Churn in the officeAble to liaise with any local / government agencies as part of operationsAble to liaise with Landlord on lease management and contractual services deliveredTeam ManagementTeam player, motivational leader, work across business unit to establish a collaborative environment.Identify area of development for his /her staffDrive the campus team to meet all key performance indicators as set out in the Account plan & SLA.Actively encourage an environment that drive teamwork, co-operation & performance excellenceAct as manager and a coach for the team ensuring high staff morale, trust, and work ethicsEnsure the team is well trained on all facilities policies, procedures, and systemsReportingEnsure the monthly performance report is generated to meet SLA standards.Review monthly financial reports including the preparation of accruals and variance analysisExperienceA Diploma in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.Excellent time management and communication skills.Sales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyComprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatoryOne or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.MS Office proficiencyTask SkillsM&E managementProject managementPlanning and organizingCustomer relationship managementPersonal SkillsStrong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicalityLocation:On-site -SingaporeIf this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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