Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues! We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre. Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success. Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you! Head Bartender Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Setup bar counter and prepare mise-en-plus as per work station assigned prior to start of operation hour
• Handle stock requisition, collection, replenishment and disposal of used stock
• Handle all beverage production in accordance with the outlet standards and recipes, with highest quality and freshness
• Operate and use POS
• Conduct stock inventory on daily basic
• Handle with the general cleaning of the outlet bar equipments and furniture
• Training new employees on company procedures and policies
• Serving as a liaison between the manager and other staff members
• Creating new alcoholic beverages or updating existing recipes based on customer requests
• Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles
• Managing all bar operations including staff scheduling, inventory, ordering supplies, and creating drink specials
• Ensuring that customers receive prompt attention from wait staff and bartenders
• Maintaining cleanliness of bar area and equipment to ensure sanitary conditions for patrons
• Determining when to stop serving alcohol to patrons who have had too much to drink
• Preparing drink orders for patrons, including mixing beverages and serving them to customers
• Greet and farewell guests in a friendly, courteous manner
• Use guest names wherever possible
• Adjust service to suit guests\xe2\x80\x99 requests, personalise to meet needs
• Use a Heartist\xc2\xae approach \xe2\x80\x93 make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG target
• Look for ways to upsell and add value
• Respond positively, politely, and efficiently to all extraordinary requests from guests.
• Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters
• Efficiency of work in bar counter, pantry, and service preparations
• Cleanliness and work safety in food preparation and service areas
• Perform or assist in the Hosting and Floor Service duties whenever is required
• Perform opening shift and closing shift duties as assigned
• Take part in daily line-ups and participate in training activities to improve knowledge & skills
• Perform other business related duties as assigned by his/her superior
• Assist colleagues in any of the restaurants or bars whenever required to do so by outlet manager, or senior management
• Follow guidelines provided in colleague handbook
• Understand emergency procedures, health, hygiene & food safety requirements and ensure compliance
• Maintain collaborative working relationships with colleagues & supervisors/ managers

Qualifications:

• Minimum of 5 years\xe2\x80\x99 experience in Restaurant and Bar
• Wide experience in beverages
• Technical service skills
• Creative
• Interpersonal skills \xe2\x80\x93 communicates easily/openly
• Communication skills in English spoken/written
• Reliable and consistent
• Personal presentation & grooming, clean/tidy
• Comes across as enthusiastic, energetic
• Can work as part of a team

Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/