Job Description

Role Responsibilities

• The role holder is accountable to lead the operationalisation and implementation of TTO-wide data and privacy policies, standards, and procedures and to drive agenda for Data Conduct, while maintaining risk, assurance and governance oversight. The role holder will be responsible for managing the Data Management governance forums in TTO.
• As the Head, Data Management Risk, Technology, the role holder is responsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls in Privacy and Secrecy, Records Management, Data Quality and Data Sovereignty. The role holder will take a lead role in deploying and operationalizing tools and processes specifically designed to comply with the Bank\'s data management requirements (including risk reduction) through the strengthening of controls. Furthermore, it includes providing a service to Technology teams to guide and assist them in their usage of the data & privacy management toolset. Also channelling feedback to Group CDO & relevant Process / Product owners, to enable continuous improvement and drive better client experience.

Business

• Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
• Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
• Provide timely and accurate reporting to internal risk assurance teams, and appropriate forums/committees.
• Escalate appropriately to ensure the Global Head, Business Risk Management, TTO is updated and able to intervene as required.

People & Talent

• Champion and act as a role model of the Group\'s values and culture
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Governance

• Drive the effective management of data conduct risk (Privacy & Secrecy, Records Management, Data Quality and Data Sovereignty across the Technology country and regional teams, and in compliance with applicable internal policies and external laws & regulations across our markets, leading to timely assessment of residual risks at Country level.
• Group Process Owner for the Data Management process within the TTO Process Universe ensuring that all necessary steps are undertaken to in remaining in compliance with the ORF requirements and responsibilities including reviewing and approving the quarterly RRA.
• As the subject matter expert to provide advisory on Data Management directives, standards and data management tools, e.g. Privacy Impact Assessments, Consent Management, Records Retention & Destruction, Data Quality, Metadata Management and Master Data Management.
• Responsible to manage regulatory audits / inspections in respect to Data Management. Support the TTO Management Team to represent the Bank as appropriate to regulators.
• Evaluate processes within TTO to ensure controls and governance are in place for any initiatives introduced in the Journeys ensuring compliance to Data Management requirements.
• Coordinate various data remediation plans and provide governance oversight to ensure that TTO is fully compliant with relevant Data Standards.
• Provide input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards for Data Management.
• Perform investigation on data incidents and propose remedial actions to mitigate the risk of non-compliance.
• Ensure risk acceptances are in place where required and treatment plans (both country and group level) are tracked to meet target residual risk state for Data Management.
• Responsible to ensure Group driven regulatory requirements are fulfilled for TTO.
• Single point of contact to answer and update all queries and submissions relating to TTO Data Management.
• Design and implement Data Conduct programs and initiatives to ensure Data Privacy, Data Quality, Data standardisation and consistency across TTO.
• Ensure TTO Data Management Book of Work is well managed and governed within the allocated budget.
• Responsible for risk remediation programmes as directed by the Global Head of Business Risk Management.
• Represent TTO in risk and governance forums as directed by the Global Head of Business Risk Management.
• Responsible for the management and maintenance of Privacy and Secrecy risks across the TTO PU.
• For TTO, ensure and determine structural requirements by analysing client operations, applications, and required programming efforts, and feed the same into CDO book of work.
• Drive continuous evolution and improving of controls and services covering data management lifecycle and Privacy.
• Responsible for the implementation of the requirements within the Group Privacy and Secrecy and data Sovereignty standards and as required by local regulations across TTO.

Business Continuity Management

• Accountable to ensure BCM framework adequately supports the data management & privacy strategy. Where necessary provide executive sponsorship for major BCM initiatives

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TTO MT
• TTO Non Financial Risk Committee
• TTO Risk Management MT
• Regional CTTO and Country CTMs
• Risk Framework Owners
• Functional Partners including Risk, HR, Finance, Audit, etc.

Other Responsibilities

• Embed Here for good and Group\'s brand and values in Singapore COO / TTO Risk Management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

• 5+ years\' experience of being a leader within Risk Management
• Proven experience of driving material initiatives in Risk Management invo lving Cross Fu nctional stakeholders
• Academic or Professional Education/Qualifications
• Good communication skills

Role Specific Technical Competencies

• Manage Compliance
• Manage Records Management
• Manage Data Quality
• Manage Data Sovereignty
• Manage People
• Managing Change
• Business Process Improvement

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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