Job Description

: Head of Business Operations (GTM & Customer Ops) This is a critical leadership role responsible for Go-to-market & Customer operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for leading the Go-To-Market to drive demand generation through direct & indirect channels (lead generation, digital marketing, sales pipeline & revenue tracking) and customer ops (contract management, invoicing, collections and customer support). The Business Operations Role works closely with the product heads, engineering heads, finance, customers & partners to achieve the objectives.

Roles & Responsibilities:

• Generate new customer leads by building internal capabilities & sourcing partner services (digital marketing, lead generation companies etc.) to identify target number of qualified prospects to achieve the revenue goal
• Identify & onboard country-based partners (SIs, VARs, Resellers etc.) to sell on behalf of TVSD to drive demand generation through partners
• Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal
• Generate pipeline & revenue reports for executive briefing and financial reporting
• Invoice customers timely & accurately as per the customer contract
• Closely work with customers & TVSD finance to ensure on-time payments against invoices, ensuring <15% outstanding collections over 90 days
• Lead development of new contracts & templates to support formalization of customer and partner agreements in compliance with governance & legal advice
• Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying to the governance process
• Lead customer support operations closely working with TVSD team & support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive and efficient - driving a high customer satisfaction
  

Qualifications, Skills & Experience:

• Bachelor's degree with 10 years’ work experience, with at least 5 years in strategy & operations roles at a SaaS startup or software company
• Deep understanding of the SaaS sales model, financial management & customer support operations
• Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level
• Attention to details - savvy with numbers and office tools (powerpoint, excel etc.)
• Knowledge of ITIL is desired
• Team player - ability to work with multiple stakeholders spread across different locations
• Ability to work independently

Interested or have questions? Reach out to prasadkale@tvsd.ai

About TVS Digital: TVS Digital is a digital technology start-up headquartered in Singapore focused on the Automotive, Fintech & Manufacturing industry with solutions and offerings in the Connected Factory, Credit Services and Fleet Management domain. TVS Digital’s mission is to build & deliver high quality software solutions to help address real life business challenges of global companies in these domains by harnessing the power of Analytics, Artificial Intelligence (AI), Augmented Reality (AR), Internet of Things (IoT), Machine Learning (ML) and Virtual reality (VR). Our strategy is to leverage inorganic and organic means for the initial build out and subsequent expansion and growth. TVS Digital represents the digital business arm of TVS Motor company Limited and has currently invested in several early-stage high tech start-ups globally in areas of connected manufacturing, fleet management and credit services. For more information, please visit www.tvsd.ai About TVS Motor Company
TVS Motor Company is a reputed two and three-wheeler manufacturer and is the flagship company of the USD 8.5 billion TVS Group. We believe in Championing Progress through Mobility. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We endeavour to deliver the most superior customer experience at all our touch points across 70 countries. We are the only powered two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys for five years. We have been ranked No. 1 Company in the J.D. Power Customer Service Satisfaction Survey for consecutive four years. For more information, please visit www.tvsmotor.com .