Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

The Opportunity

The built environment is generating nearly 40% of the total global carbon footprint. With global warming and urbanization this trend can only increase unless we decide to combat it. Many corporations have made pledges to reduce to NZC but the road to deliver on these promises still needs to be defined and implemented. JLL manages more than 5 billion square feet on behalf of our clients, and therefore we have an important role to play in driving the sustainability agenda to shape a better world.

JLL has committed to reduce scope 1, 2 & 3 emissions down to 0 by 2040. For additional information see our Global Sustainability report:

To achieve this ambitious goal, we will need to engage with our clients as the vast majority of our scope 3 emissions are generated by their portfolios. With this commitment we must deploy best in class sustainability practices with all of our clients across the 5 billion square feet that we manage globally, whether investors or occupiers, from strategy to transforming assets, project management down to managing assets.

The Role

We are seeking a Head of Sustainable Operations, Asia who will be responsible for leading JLL's client focused sustainability team across Asia. The Head of Sustainable Operations, Asia will oversee a regional team from India to Hong Kong that delivers wide ranging environmental services for JLL's clients. The role is a critical part of JLL's ambition to help our clients rapidly improve their environmental performance.

It is an exciting mix of client engagement, environmental delivery, people management and business development. The role also has strategic element as it will be influential in defining and delivering JLL's expanding range of sustainability services.

Location: Singapore

Reporting into the Head of Sustainable Operations, APAC

Key responsibilities include:

Strategy Development/Execution:

• Develop and deliver, together with the Head of Sustainable Operations, APAC and other regional leads, the Sustainable Operations strategy & business plan.
• Develop account specific plans to support client retention, cross selling, client satisfaction, and account growth.
• Input into the design and implementation of the global platform delivery model that will meet client needs, and JLL financial targets.

Leadership

• Create a solution-oriented environment where the team is consistently seeking to implement best practices that deliver value to the client.
• Partner with Account and Sales teams to support renewal strategies.
• Drive consistency of delivery of sustainability across the Asian region including reporting and project delivery.

People Management:

• Lead the Asian sustainability team and recruit to grow the team to meet increasing client demand.
• Develop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation.

• Responsible for end-to-end employee management including hiring, onboarding, leading, developing and mentoring team members.

Relationship Management / Client Service

• Develop and maintain strong working relationships with key clients and with key internal stakeholders (including Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)
• Ensure high level of execution and client satisfaction for all services performed.
• Effective mobilisation (transition) of new client accounts.

Operations

• Ensure regulatory and compliance requirements are met for delivery of Sustainable Operations in the Asia region and appropriate risk plans and procedures in place.

• Accountability for budgeting and cost management applicable to service delivery.

The Candidate

The successful candidate will have a strong combination of sustainability leadership experience, transformation skills, the ability to lead multiple & diverse teams across countries and locations and collaborate effectively across functions to deliver strategy and business plan.

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen and a growth mindset. A logical, structured approach to problem solving and common sense are key.

Experience

• Ability to lead large regional & diverse teams through influence.
• Growing revenue through excellent service delivery and understanding the sustainability market.
• Experience in effectively designing, gaining alignment and successfully executing significant transformation change initiatives from project start to finish.
• Excellent analytical and program management skills.

Key Competencies

• A leader with exceptional communication skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative.
• Strategic in nature, with a strong bias towards transformation and execution.
• Business first - grows revenue through a focus on customers and collaboration across JLL.
• Inspirational leader who stimulates action with a balanced leadership style of control and influence.
• Operates with a sense of urgency and is decisive.
• Commercially and financially astute, strong experience in tenders and pricing work.

• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

Location:

-Singapore

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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