Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

Working every day in the interest of society, our Group is committed to diversity and inclusion. To find out more on our Diversity Policy, click here: https://www.credit-agricole.com/en/pdfPreview/198689

Reference 2024-85086

Publication date 17/01/2024

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Head of Department - End-User and Transverse Services (Ref 58040)

Contract type

Permanent Contract

Management position

Yes

Job summary

The Position

The Head of End-User and Transverse Services department is responsible for managing the teams responsible for day-to-day operations and maintenance of CACIB user communication services (Exchange, Skype, \xe2\x80\xa6), user computing services (Citrix / VDI), data security and transverse operations (event management and technical entitlement management).

Reporting to the Head of ISAP/ITS - Asia, this senior manager has overall responsibility over a pool of 60 staffs mixed between internal and external ones.

CA-CIB is looking for a result-oriented individual with the ability to challenge and improve current ways of working and drive actions across technical teams and geographies to a tangible outcome. He / she will play a key role in the establishment of ISAP-ITS as a best-in-class Operations Centre for IT production within CA-CIB.

Main Responsibilities

The Head of End-User and Transverse Services department is part of the senior management team of ISAP ITS department locally and of the Build and Run department of ITS globally. The scope of services provided by his teams covers the RUN of CACIB systems for workplace and data security services, which are primarily located in France and UK and to a certain extent in Singapore.

As the manager of his team, he:

• Manages and controls the activity of his 3 direct reports (as a manager of managers),
• Coaches and develops his direct reports and key resources,
• Secures staff sourcing and retention in Singapore,
• Animates the team to encourage collaboration and sharing of practices.

As the manager of his scope of activity, he:

• Ensures activity is performed with high level of quality and in alignment with norms, standards, processes and procedures,
• Owns and leads the resolution of major and sometimes complex incidents involving multiple CACIB teams across geographies and / or external vendors,
• Owns the \xe2\x80\x9crun the bank\xe2\x80\x9d for his scope in close coordination with his Run counterparts in Paris,
• Supports the \xe2\x80\x9cchange the bank\xe2\x80\x9d in close coordination with the Build teams based in Paris,
• Challenges existing processes and practices and brings new ways of working,
• Ensures team productivity, continuous service improvement and department optimization
• Manages and optimizes costs.

As an experienced professional in IT Infrastructure, he:

• Supports and challenges his managers and experts on technical matters,
• Is aware of the global IT Infrastructure ecosystem and practices so that he anticipates risks and challenges,
• Monitors the technical watch.

As a member of ISAP/ITS management team, he:

• Actively contributes to transverse initiatives at both local and global level with the capability to lead some of them,
• Participates in strategy, organization and governance discussions to optimize and improve current model,
• Fosters innovation.

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor or Master in relevant specialties

Level of minimal experience

11 years and more

Experience

• Minimum 10 years of experience in IT environment with minimum 8 years in managerial positions
• Working in Banking environment and / or international organization will be an advantage.
• Strong leadership with the ability to drive global teams to results in an autonomous manner

Required skills

• Excellent communication skills and proactivity in the sharing of relevant information to various levels of stakeholders
• Ability to work under pressure and prioritize activities to deliver results.
• Effectiveness at decision making and dealing with issues.
• Strong client/service orientation
• Ability to delegate and develop others.
• Ability to work autonomously.
• Ability to cooperate and work across disciplines
• Adaptability to changing environments.
• Self-motivated, innovative and energetic
• Able to work in a multicultural environment.
• Full proficiency in English (oral and written), French speaking will be an advantage.

Technical skills required

• Strong experience in IT Production activities
• In-depth knowledge and understanding of infrastructure technologies and products, with a particular focus on workplace services.

Cr\xc3\xa9dit Agricole