Head Of Digital Care And Ai
Singapore, Singapore
Job Description
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Date:
08-Mar-2023
Location:
StarHub Green
Company:
StarHub Ltd
Job Role
Responsibilities
Lead on identification of new technologies like open AI etc for driving AI led care strategies
Define the execution plan for integrated care strategy for legacy and new stack customers
Lead the Development and design AI bot flows for automated response systems across digital channels
Lead new initiatives for future care enablement through Voice Bots
Drive partnerships in care with OEM integrations such as Alexa or Google Home
Lead the partnerships and contract negotiations with vendors on enabling smart care strategies
Benchmark SH care vs leading Digital native care providers
Stakeholder management and collaboration.
Lead the StarHub Digital definition for leadership in Digital Care
Lead the Product definition for Digital Care as Chief Product Owner
Automate post-sale activities from Retail and Call centre to enable self-help
08-Mar-2023
Location:
StarHub Green
Company:
StarHub Ltd
Job Role
Responsibilities
- Define the strategy for AI led Digital Care
Lead on identification of new technologies like open AI etc for driving AI led care strategies
Define the execution plan for integrated care strategy for legacy and new stack customers
Lead the Development and design AI bot flows for automated response systems across digital channels
Lead new initiatives for future care enablement through Voice Bots
Drive partnerships in care with OEM integrations such as Alexa or Google Home
Lead the partnerships and contract negotiations with vendors on enabling smart care strategies
Benchmark SH care vs leading Digital native care providers
Stakeholder management and collaboration.
Lead the StarHub Digital definition for leadership in Digital Care
Lead the Product definition for Digital Care as Chief Product Owner
Automate post-sale activities from Retail and Call centre to enable self-help
- Being the voice of the brand: understand the challenges users face and provide effective solutions through self-help tools
- Keeping abreast of new/existing product knowledge, recommends, propose and launches product or service enhancements to improve customers\xe2\x80\x99 satisfaction
- Develop and manage roadmap for AI Intelligence to promote self-service digital touchpoints
- Degree in any field with at least 10-12 years of experience in Customer experience, Process Automation , Client relationship, Sales support and experience in managing Ai Chat bots
- Tech-Savvy with strong platform, system and application know-how. This include being able to implement and manage them
- Strong Process Automation experience
- In-depth knowledge and understanding of self-help tools and channels particularly in AI Chatbots and social media platforms
- Excellent communication skills
- Excellent interpersonal, analytical and negotiations skills with a proven track record of leading and completing Proactive Digital care projects with cost innovation
- Able to effectively communicate information and ideas in written and video format.
- Is a team player and guide& coach team members
- Demonstrates Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
- Possesses great ability to identify potential negative or crisis and apply conflict resolution principles to mitigate issues.
- Leadership and growth mindset
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Job Detail
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Job IdJD1294706
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned