Job Description

Vertiv is looking for a Head of Technical Solutions.

This role leads the pre-sales technical team, shaping technical strategy to support sales and customer needs. It involves guiding solution design, overseeing PoCs and technical consultations, and working closely with Sales and Product teams. The manager also mentors the team and acts as the key technical contact for the Singapore market.

POSITION SUMMARY

The Head of Technical Solutions - Singapore is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.


The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with Sales, Product, Engineering, Bid Management, Central Technical Solutions (CTS), Project Management and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.


In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for Singapore market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

RESPONSIBILITIES

Leadership & Strategy


Manages and develops pre-sales technical team Creates technical support strategies Sets team KPIs and objectives Aligns technical support with business goals Develops department budget and resources
Technical Operations


Collaborate with regional team such Bid Management, CTS, Product team to work on complex or hyper scale project. Oversees all technical support activities Establishes technical processes and methodologies Reviews and approves complex technical solutions Manages escalations and critical issues
Business Development


Works with sales leadership on strategic opportunities Develops technical partnerships Represents company at high-level industry events Influences product roadmap and strategy Drive Consultant and Customer Technical Engagement Activity with Consultants BDM
Team Development


Recruits and builds technical team Creates training and development programs Manages performance and career development Promotes knowledge sharing and best practices

QUALIFICATIONS

Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field) 8-12 years of relevant industry experience with a strong technical background in power and thermal solutions Proficient in MS Office (Excel, Word) and AutoCAD Demonstrated skills in strategic planning and execution Strong business and financial acumen Excellent executive-level presentation and communication abilities Proven leadership and team management experience Solid knowledge of electrical/mechanical systems and data center infrastructure. Familiar with critical power systems and industry standards.

Key Competencies:


Highly disciplined, diligent, honest, and committed to service excellence. Self-driven, proactive, and able to work independently under pressure. Strong interpersonal, communication, and problem-solving skills. Detail-oriented with the ability to manage multiple tasks efficiently.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus*
Operational Excellence*
High-Performance Culture*
Innovation*
Financial Strength*

OUR BEHAVIORS

Own It*
Act With Urgency*
Foster a Customer-First Mindset*
Think Big and Execute*
Lead by Example*
Drive Continuous Improvement*
Learn and Seek Out Development*

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, gender, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers