Job Description

Role Responsibilities

• We are seeking a talented and motivated leader for the role of Head of SST Switching & Debit Cards. This role will report into the Global Head of Digital Solutions, Human Assisted Channels & Proximity Technology.
• Under the agile framework, the Head of SST Switching & Debit Cards will be the Technology Hive Lead for the Proximity Hive and accountable for the end-to-end delivery and support for the bank\xe2\x80\x99s global switching, terminal, agency banking, settlement and card services across 27 markets. These applications form part of the bank\xe2\x80\x99s crown jewels and most critical set of applications. We are looking for strong individuals that have proven experience in large scale organisation and platform transformation, technology strategy, risk management and compliance.
• On the soft-skills side, we are looking for the ability to moderate tone and technical depth based on audience and strong ability to pick-up on non-verbal communication.
• On the personal attributes side, we are looking for individuals who are passionate about technology and have the drive and capability to absorb and retain vast amounts of deep technical information continuously. People that can influence, deliver, overcome issues associated with legacy systems and can successfully win-over and inspire team members and stakeholders.

Strategy

• Understanding and advocate for the TTO strategy and objectives.
• Understanding of TTO and bank policies and ability to team drive compliance.

Business

• Establish, continuously refine and execute upon platform strategy.
• Holistic platform and service management including support, risk and compliance.
• Develop and optimise operational budgets, change investment and delivery plans.
• Lead and inspire team and stakeholders.

People & Talent

• Establish, continuously refine and execute upon people, talent and location strategy.
• Build a high performing team with a messaging centre of excellence.
• Own and contribute to people agenda workstreams including driving diversity and inclusion, mentoring program and other key engagement activities.

Risk Management

• Risk and audit management
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Channel Services, Switching & Debit Cards Technology team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CPBB Management team and CBPP TTO Management team

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Channel Services, Switching & Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures, Multiple functions (double hats).

Our Ideal Candidate

• 10+ years of experience in leading and transforming large technology teams.
• We are seeking a talented and motivated leader for the role of Head of SST Switching & Debit Cards. This role will report into the Global Head of Digital Solutions, Human Assisted Channels & Proximity Technology.
• Lead the Channel Services, Switching & Debit Cards Technology team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Organised, nuanced, tenacious and tactful.
• Confident, proactive and responsible.
• Experience operating in a demanding technology environment.
• Strong analytics and presentation skills, including the presentation of data in well-crafted documents and packs.
• Proficient in MS Office including Excel and PowerPoint.

Role Specific Technical Competencies

• Agile Development
• Software Development
• Software Product Design/Architecture
• IT Systems Management
• IT Governance

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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