Job Description

Role Responsibilities

Overall Responsibilities:

• Take ownership of Product Operations that ensures transactions flow effectively to meet local regulatory, business and client requirements. Responsible for operating environment and governance enabling product and client requirements allowing Trade GBS Operations to process transactions effectively.
• To lead Product Operations Team with the aim to achieve:

• Effective operational standards.
• Increased productivity and efficiency
• Good cost control within Trade Operations
• Good quality control on operational / transactional risks
• Contribution to the future strategic direction and processing innovations for Trade Operations
• Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new trade products.
• Work closely with group trade operations to ensure group projects & initiatives be properly implemented in country & GBS.
• Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in country & GBS.
• Work closely with operations team in branches and GBS for post implementation review to ensure smooth daily operation after product & project delivered.
• Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
• Increase S2B NG utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT teams where required.
• Achieve Targets on self-service through e-advice, S2B NG & DTC.
• Work closely with Core & Client Operations team, branches and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
• Work closely with Trade Client Operation team for continuous tier 1 client improvements including disruption resolution & commercialisation of digital tools.

Process, Productivity and Budgetary Management

• Observe and analyze workflows to identify system disruptions that impact turnaround time and initiate actions to resolve.
• Responsible for escalation of tier 2 client transactions from GBS & Country Business Teams. Take ownership of escalated items through to resolution.
• To provide subject matter expertise to Client Operations team for Tier 1 clients including direct interaction with clients and internal teams as required.
• Lead deal reviews, structuring & advisory activities through to effective production implementation and transfer of ownership to GBS and Client Operations. Where applicable replicate across clients, products and markets.
• Responsible for regulated products that are processed in TP system in country by Product Operations including client service activities (voice & non-voice) of these products. Lead initiatives enabling the digitisation of transactional flows and commercialisation of digital self-service tools.
• Assist Head of Trade Ops for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies. Assist Head of Trade Ops to achieve the financial performance targets of front to back operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost/ income ratio.
• Responsible for generic activities such as but not limited to financials, reconciliations, business continuity planning and business efficiency initiatives.

Governance & Risk Management

• Responsible for Policy and Procedure Management across Trade Operations including:

• Generic Product Program and Country Product Addendum
• Group DOI & circulars.
• Country DOI's.
• Sanctions policy & procedures
• Legal & Compliance Policies
• Exercise governance for tier 2 clients to ensure overall service standards are met for transactions and enquires which are undertaken in GBS Trade Operations.
• Guidance on subject matter in case of referral from Branches and GBS processing teams and liaise with stakeholders and Group Product Owner.
• Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate.
• Support pre/post audits and assurance reviews.
• Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
• Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Business Continuity Management:

• Assist Head of Trade Operations to ensure an adequate Business Continuity Management ("BCM") plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

People and Talent:

• Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers' queries and apply the operational standard required by the Bank.
• Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
• To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
• Review team structure and capacity plans in accordance with change in business structure and demand.
• Ensure succession planning for critical roles in place.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Always work towards achieving the outcomes set out in the Bank's conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country
• Monitor the effective communication and implementation of regulatory changes

Key Relationships:

• Internal

• Head & team members of Trade Operations
• Head & managers of GBS
• Trade BRM
• Group Trade Product Operations
• Local TB Product Management
• Business Technology
• Front Office & Middle Office
• Other Operations Functions
• Other Functions (HR, Finance, Legal & Compliance, Tax)
• Audit and investigations
• External

• Customers
• Vendors
• External consultants
• Bank Audit / Accounting firms

• Local and Regional Regulators

Our Ideal Candidate
- 7+ years experience in handling Open accounts product & process knowledge including key risk and control measures

- Experience in various types of Open Account trade products, ie. process flow, solutioning on complex structure, regulations and guidelines

- Should have a Client Centric Mindset

- Experience in collaborating and partnering with Business, Product, Risk and relevant Stakeholders

Professional Skills

• In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
• Strong analytical, problem solving and operational skills.
• Excellent understanding of service quality principles.
• Good understanding of technology support systems used within the local environment.
• Good management skill and able to coach the team to achieve agreed target.

Soft Skills

• Sound PC / MS Office skill.
• Strong organizational skills and well-developed business abilities.
• Good interpersonal skills and communication skills.
• Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference

• Passion in identifying and driving new operations improvement opportunities.
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

Role Specific Technical Competencies

• Business facilitation
• Business Partnering
• Process Management
• Manage Change
• Service Delivery and Operations
• Products + Processes
• Business Governance and Support

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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