Salary Range: $3500/month - $4500/month
Full family medical benefits will be provided
Qualification : Certificate/Diploma In IT related Disciplines
Experience : 3 Years and above
Full/Contract : Full time (Permanent)
Skills/Domain : 3-5 years of working experience in delivering projects and presales.
Job Responsibilities
? IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
? IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
? Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
? Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
? Ensure Backups and Restorations are successful and properly done on a daily basis
? Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
? Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
? Set up VIP's gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
? Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
? Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
? Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
? Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
? Rack mounting, OS installation and PC cloning
? Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
? Perform Vendor Management and submit monthly fix asset end-to-end
? Submit Status Reports on a weekly basis
? Work schedule: Mon-Fri 9AM-6PM
Requirements
? Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
? Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
? Experience in Implementing and Maintaining Backup Solutions
? Resourceful Engineer who knows how to solve problems independently using online and offline resources
? Good communication and Interpersonal Skills
? Must be on call after office hours including weekend and holidays for urgent issues
? Good analytical and problem-solving skills
? Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
? HPE ASE Certification is a must
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