Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Man the front reception;
Manage calls to the Helpdesk Hotline and emails on real-time basis and ensure requests are logged into Tenant's Portal;
Handle complaints from tenants and help deploy Ops team support;
Receive, collate and action faults and requests from tenants;
Ensure all faults/requests are properly rectified and handled as per SOP;
Generate Helpdesk reports in a timely manner;
Prepare monthly reports as required;
Assist tenants to reset password and contact details in Tenant's Portal
Assist Customer Care Executive & the Concierge as and when required.
Escalate emergency calls to General Manager; and
Assist Ops team to receive & process permits-to-work from tenants and contractors
Assist Purchase Orders work and service vendors to ensure requests are followed through;
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!