Helpdesk Specialist (alabang/eastwood/pampanga)
Quezon City, Philippines
Job Description
Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
- Consults with customers on the telephone providing support
- Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions.
- Escalate issues to senior Help Desk Specialist as needed
- Responsible for and able to perform telephone (help desk) support of peripheral devices, including printers, and mobile devices
- Follow up on assigned open calls to verify resolution of customer problems.
- Documents actions performed and troubleshooting steps completed in Help Desk System
- Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests.
Qualifications
- BILINGUAL in English and Spanish, a plus!
- Team player with a positive attitude
- A strong desire to learn
- Has knowledge of commonly used IT concepts, practices, and procedures.
- Solid communicator with strong writing skills.
- Excellent analytical and troubleshooting skills with a strong focus on results.
- Strong history of positive customer interaction and customer support.
- Willingness to be on call and/or work shifts when necessary.
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Familiarity(not expert) with relevant technologies such as:
- Active Directory
- Azure
- AWS
- DNS Windows 10
- Windows Server (2008-2019)
- Microsoft Office Suite
Additional Information
Work Schedule: 10PM to 7AM Manila Time Work Location: Eastwood/Alabang/Pampanga By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
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Job Detail
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Job IdJD1134070
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationQuezon City, Philippines
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EducationNot mentioned