Job Description

Benefits Summary:

• 5 days\xe2\x80\x99 work week (Rotating shift, compulsory to work during weekends)
• Basic $2,500 - $3,000 + AWS + Meal Allowance + Shift Allowance + Medical Benefits ($2000/year) + Flexible Benefits ($1000/year) + 14 AL + 2 Flexi Family Care Day + 1 Birthday
• Locations: East, Central, Downtown, Sentosa

Responsibilities:

• Provide courteous and efficient service and if possible, to comply with each and guests\xe2\x80\x99 request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Entry level candidates are welcome to apply.
• Experience with guest relations will be added advantage.
• Able to perform rotating shifts and work during weekends.
• Positive attitude and outgoing personality and good public relations skills.
  

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You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280 Shawn Long Jie Shyan | EA Personnel No.: R22109109