Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

• Assist in administrative work for Housekeeping operations.
• Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
• Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
• Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
• Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
• Prepare reports for the room attendants and update room statuses in the computer.
• Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
• Check daily operational reports- Supervisor, Room Attendants and Amenities.
• Ensure that Room Attendants\xe2\x80\x99 cleaning quota, linen count and missing items are accurate.
• Ensure that ambassador rosters are accurate and covers all areas.
• Initiate special cleaning assignments and ensure that they are carried out according to plan.
• Check all rooms blocked for VIP arrival / in-house / long-stay guests.
• Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
• Assist with the control of guestrooms & public areas supplies.
• Ensure that all equipment & machines issued are returned in good condition.
• To carry out monthly inventory procedures for all housekeeping supplies and equipment.
• Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
• Coordinate monthly meetings for supervisors.

• Previous experience in housekeeping is preferred
• Sound knowledge of Opera, preferred.
• Good computer skills, word, excel and powerpoint.
• Excellent time management, organisational skills and ability to work autonomously.
• Able to take ownership of guest complaints and follow through with a resolution with the support of the supervisors and manager.

Accor