What\xe2\x80\x99s the job?

The Housekeeping Supervisor supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.

Your day-to-day

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service

• Bathroom service

• Cleaning service

• Linen maintenance

• Recommend changes to standards and training needs on an ongoing basis.

• Ensure consistency within the department.

• Open and close the shift and ensure effective shift handover.

• Distribute and collect master keys.

• Manage all incoming and outgoing calls.

• Maintain current and thorough knowledge of all housekeeping systems.

• Prioritise arrival rooms.

• Liaise with Front Office for guest and hotel requirements.

• Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories).

• Manage lost properties for the hotel.

• Manage all special requests made by guests.

• Ensure complete knowledge of room types, layouts and facilities.

• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.

• Release rooms and room status management.

• Manage storage areas.

• Maintain adequate stock levels.

• Complete stock-take as required.

• Conduct shift briefings to ensure hotel activities and operational requirements are known.

• Work with Superior and Human Resources on manpower planning and management needs.

• Solve employee grievances.

What we need from you

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years\xe2\x80\x99 housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training

• A positive and keen to learn attitude.

• Must be proficient in written and spoken English and with good communication skills.