Job Description

HR TECH MANAGERSSet up and Schedule: WFH - 9AM-6PM MNL Roles and Responsibilities

• Manage a team of Customer Success Associates and Consultants and a portfolio of clients/accounts assigned to them.

• After the implementation is completed for a client and they are "live" on the platform, coordinate with the Implementation team to ensure a seamless handover with respect to the scope, clients' processes, their stakeholders, and expectations

• Be the key point of contact for these accounts/clients after the Customer Success Consultants.

• Support the client and align internal stakeholders/team members to diffuse/resolve any challenging situations.

• Provide recommendations to the clients on their HR strategy and processes considering their challenges, processes, and our (product) capabilities.

• Drive capability building activities for clients like training them on new features and build use-cases for them keeping in mind the context of client's processes and challenges.

• Devise engagement plans that consider customer business goals and map capabilities to achieve these goals.

• Drive activities and campaigns to increase adoption and stickiness of the product.

• Assess feedback from the clients on the product across the lifecycle and track the resultant action items internally to ensure that they are closed.

• Identify cross-sell and upsell opportunities for revenue expansion. Coordinate with the Sales team to execute on these opportunities.

• Share best practices with clients on how to leverage in line with being a Subject Matter Expert (SME)

*

• Conduct periodical (weekly, monthly, and quarterly) governance meetings/reviews to align the internal as well as client stakeholders.

*
*
Who are we looking for?

• 6+ years of experience in HR tech implementation, HR consulting, or HR roles.

• Bachelor's/undergraduate degree and an MBA/master's degree is mandatory.

• Experience of managing teams is a must. History of dealing with senior stakeholders like CXOs will be an added advantage.

• A hustler who can work in a fast-paced environment, stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact

• Responsible and take complete ownership of projects and teamwork assigned to you

• Curious and can learn things fast

• Analytical and can solve problems on-the-go

• Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation

• A leader who leads with example and a team player who is a dependable and helpful

• A people's person who can manage and mentor a team, communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done

*Job Type: Full-timeSchedule:

• 8 hour shift
• Day shift

Experience:

• Human resources: 6 years (Required)

License/Certification:

• Professional In Human Resources (Required)