Job Description

Human Resource (HR)

• Recruits, interviews, hires, and trains new staff across the company

• Provide constructive and timely performance evaluations

• Handles discipline and termination of employees in accordance with company policy

• Partner with leadership team to understand and execute HR and talent strategy

• Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to attendance and leave tracking, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

• Be familiar with relevant labour law and advise and implement compliant practices across the company

• To carry out duties and responsibilities as may be assigned to you.
  

• To oversee day to day operational issues and to ensure that they are resolved in a proper and timely manner

• Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

• Identify and formulate policies, enforcing and overseeing staff’s compliance

• Drive customer satisfaction and best-in-class customer service standards

• Establish and disseminate customer support and service practices for the Company

• Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

• To coordinate and work with the stakeholders

• To carry out duties and responsibilities as may be assigned to you.
  

• Strong organizational, follow-up and excellent communication

• Have basic/intermediate experience in working with Excel or Google Sheet

• Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

• Previous experience in human resource, operational support and/or change management will be an added advantage