Job Description

Employee Relations

• First point of contact for all retail Employees
• Plan, Execute and work on all Employee matters within the allocated area of responsibilities
• Support full HR Operations within the retail function excluding payroll
• Communicate, educate and ensure smooth execution of HR SOPs and policies
• Execute full entrance and exit for retail staff
• Support Operations to handle store disciplinary issues inclusive but not limited to counselling, warning, performance management & observation etc.
• Conduct weekly/ monthly store visits to build employee relations & ensure compliance
• Listen to the voices of corporate/retail staff and update Management in terms of staff feedback and suggestion
• Involve in employee engagement activities
• In-charge of monthly best employee award and Shilla’s ambassador
• Support Employees’ feedback program

• Resourceful to get the right talent within the retail environment for both frontline
• Evaluate, ascertain talent suitability and work on reference checks
• Coordinate interviews for stake holders & interviewing managers
• Onboard and exit administration
• Able to think out of the box on recruiting

• Prepare salary proposals for newly hired Retail Employees
• Ensure all Employee relation are within Union’s guidelines and agreement (CA)
• Medical administration – registration, deregistration, claims, processing and coordination with medical partners
• HR Administration within the allocated area including HR letter writing
• Administer Shilla’s Recommend A Friend Programme
• Support in the yearly insurance renewal programme
• Administer Performance Management, Annual Increment & Bonus Exercise
• Maintain GHR with updated records, i.e. transfer, termination, changes of status

• Ensure General Admin support on airport pass applications/ terminations inline with Employees’ Entrance & Exit
• Work pass Application & Terminations with repatriation admin
• Any other HR duties as assigned

• Minimum 2 -3 years of work experience in HR Generalist role
• Minimum a Diploma in HRM or Administration
• Proficient in Retail Human Resources and our Singapore Employment Act
• Experienced working with Union supporting the collective agreement is a good PLUS
• Process strong initiative, is dependable and must be team player
• Able to multi tasks and has good organizational skills
• Analytical and meticulous
• Must come with strong communication skills and is a people person
• Able to interact at all levels