Ict Command Centre Operator

Singapore, Singapore

Job Description


:

ICT Command Centre Operator

Responsibilities:

  • Responsible to man the service desk phone calls and respond to emails from users
  • Provide assistance to users in the usage of the Self-Service ITSM Portal
  • Responsible to ensure that the calls logged are clear and comprehensive
  • Perform triage and appropriate routing of incidents by escalating to the appropriate vendors for resolution
  • Takes on an active coordination role to ensure that all incidents are promptly resolved
  • Act as first responder for system alerts to verify, assess impact and escalate to the appropriate vendors for resolution
  • Perform system health checks and support L2 Team with the resolution
  • Assist in report generation
  • Assist in documentation
  • Assist in setting up of conference calls between systems project managers and vendors for major incidents resolution
  • May participate in adhoc, short-term projects eg. conduct system demo
  • Support the operations manager in the continual efforts to improve the command centre processes
Requirements:
  • Minimum Diploma holder in Information Technology or Computer Studies or equivalent or two (2) years of experience in an enterprise command centre
  • Knowledge in incident management
  • Has knowledge & basic working experience with supporting Windows, Unix, Network, Applications etc.
  • Experience with call tracking / ticket management system (ServiceNow preferred)
  • Must be able to work independently and/or in a team environment
  • Customer-oriented and able to interact professionally with a diverse group of colleagues, vendors and clients
  • Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients
  • Willing to work shifts \xe2\x80\x93 12-hr shift including Public Holidays and Weekends.
  • Fully Vaccinated
  • Only Singaporeans
  • Work Location \xe2\x80\x93 North of Singapore

DXC Technology

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Job Detail

  • Job Id
    JD1324137
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned