Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Be part of a Command Centre team to handle Incident and Problem Management.
• Manage a team of Command Centre analysts.
• Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
• Manage Change Management stakeholders, BCP processes.
• Help coordinate with cross LOBT stakeholders for Incidents, Change Management and projects impacting IBGT.
• Manage and coordinate recovery actions and plans for major incidents to resolution.
• Provide timely and informative updates to management, stakeholders and users until incident closure.
• Ensure the appropriate level of technical or functional support team is actively engaged.
• Chair major incident technical bridge call and provide direction if further escalation is required.
• Ensure that accurate timelines of recovery plans and activities on major incidents are documented.
• Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans.
• Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.
• Provide monthly incidents trend updates to stakeholders, users and management.
• Be able to manage incidents on a 24X7 on-call rotational basis.
• Be able to manage and pick up further responsibilities as part of the role and not limited to Command Centre.

Requirements

• At least 10 years\' experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
• Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage.
• Experience with event monitoring, incident or problem management tools.
• Excellent communication skills with demonstrated written skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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