Job Description

Working Hours:

Personnel to be deployed at the following hours:

Mondays to Thursdays: 7:30am to 5:00pm, inclusive of 1hr lunch break Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

A. Areas of Technical Support

1. Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.

2. Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.

3. Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support. 2-2

B. Frontline Technical Support & Service Delivery

1. Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.

2. Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

C. Asset Management, Deployment, & Maintenance

1. Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.

2. Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.

3. Set up and configure school devices for issuance or deployment to staff and students.

D. Reporting, Compliance, and Project Support

1. Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.

2. Follow all processes and documentation requirements specified by the school. 3. Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

E. Content Management & End-User Training

1. Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.

2. Maintain the school's media data in designated sharing folders.

In additional to the above scope, the personnel should be

Willing to follow school's processes and perform assigned tasks Willing to learn new skills and systems

2-3 Qualification, Skill & Experience of the Contractor's Personnel The Personnel shall have the following qualifications, skills and experience:

A. Qualifications & Skills

At least a Diploma in Computer Science, IT, Engineering or other relevant fields Proficient with ICT/AV setup and troubleshooting Good sense of responsibility, time management and organizational skills Good interpersonal, communication and planning skills Ability to multi-task and work under pressure Work well independently and in a team Basic knowledge of asset and inventory management

B. Software Skills and Requirements

Microsoft Word (Advance) Microsoft Excel (Advance) Microsoft PowerPoint (Advance) Basic image and photo editing skills Basic Video & Audio editing

C. Experience

Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools) Working experience with Secondary Schools will be an advantage.
Job Type: Full-time

Pay: $2,000.00 - $3,000.00 per month

Experience:

ICT: 1 year (Preferred) ICT/AV setup and troubleshooting : 1 year (Preferred) MS Office: 1 year (Preferred)
Work Location: In person