Job Description

• Bachelor's degree
• 2+ year(s) of APAC immigration experience, either within a law firm or in-house in an organization with a significant volume of immigration-supported employees or in a recruiting, HR, tax, finance, or global mobility role with significant US immigration volume

Job summary
We are looking for someone to be at the front lines of customer and partner support providing the guidance they seek when and how they need it as part of the Singapore Immigration team. This role requires superior customer service skills, attention to detail, great organization and prioritization skills, and the ability to meet tight deadlines, all while managing multiple critical customer requests. To succeed, you will need a flexible skill set, including the ability to think outside the box, execute tactically, and collaborate across many teams, levels, and situations.
Key job responsibilities

• Manage the process for the collection of Singapore Immigration documents by the employee after issuance from the Ministry of Manpower (MoM)
• Respond to Singapore immigration inquiries regarding document collection from employees, candidates, managers, HR, etc.
• Assist with regular work permit, permanent residency and other ancillary application filings through the MoM portal
• Manage some straightforward permanent residency and work permit cases in conjunction with Singapore Immigration Specialists
• Identify opportunities for continuous process improvement to ensure scalability and a high-quality customer experience
• Develop immigration standard operating procedures (SOPs)
• Contribute to and help author immigration resources that promote self-service
• Understand, collect data and pull reports from HR tools, and maintain data in system

About the team
Amazon's Immigration Team is growing its best-in-class professional service to deliver exceptional immigration support to Amazon businesses, employees and candidates across the APAC region. The team of project managers, analysts and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon.

• 4+ year(s) overall work experience
• Experience working in a large-scale, complex, and fast-paced environment
• Ability to adapt and thrive in a fast-paced, growing environment with changing circumstances, direction, and strategy
• Proficiency in MS Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong attention to detail and sound analytical and critical thinking skills