Information Technology Engineer
Singapore, Singapore
Job Description
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Please apply if you have experience in IT incident management including project coordination exposure. This role is part of the SG-Mail team. This team provides Email Services, Skype for business, Sharepoint, SMS, EXO / Microsoft and Teams services to Whole of Government (WOG) users. SG-Mail team handles incidents in country and/or agency-level cases.
This role would be a level-up experience if you have been handling banks or company-level kind of incident management.
Responsibilities
- Incident Management for SG-Mail Services to WOG client
- To understand SG-Mail environment to provide the incident management supports \xe2\x80\x93 Infrastructure incidents or User incident
- To handle/manage the SG-Mail related incidents to close with SLA
- To manage P1 infrastructure case and P1 VVIP case to provide regular update and closure within SLA
- To coordinate the incident between SG-Mail L2 and vendor, ATFM to resolution
- To perform incident analyse to improve incident handling time a reduce the incident to reoccur
- Project Coordination
- To handle mini projects requested by agencies and to close within project timeframe, common projects include :
- Agencies domain change
- Investigation
- Move user from agency to agency
- EXO migration support & etc.
- At least a Diploma in IT/Computing
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Experience working with vendors and/or 3rd parties engineering. May be involved in customer installation and training. Provide support to customers/users where the product is highly technical or sophisticated in nature
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Job Detail
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Job IdJD1290984
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned