Job Description

Position OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The RoleIn-Room Dining Operations

• Provide overall leadership and management for In-Room Dining
• Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
• Attend departmental meetings, line-ups and other training as scheduled
• Manage the operations with the assistance of the F&B Supervisors
• Hold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
• Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
• Provide guest with an enjoyable and expertly served in-room dining experience

Drive Service and Operational Excellence

• Handle guest complaints by following the procedures and ensuring guest satisfaction
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Analyze guests\' feedback to ascertain guest service delivery gaps
• Ensure compliance with hotel policies and procedures, including safety and security protocols

Manage Team

• Manage the human resources in the department to attract and retain employees
• Review talent capability and develop high potential employees for the department
• Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
• Support and actively participate in the planning and execution of the hotel\'s overall staff development and retention efforts

Talent Profile

• Minimum Diploma education or equivalent
• 7 years of supervisory experience at luxury hotels/resorts
• Prior experience in managing a team in luxury hotels/resorts
• Responsible and independent individual who can perform with minimum supervision
• Ability to communicate with guests and internal stakeholders clearly and pleasantly
• Possess Singapore\'s Food Safety Certification

Capella Hotels & Resorts